Hebei Hongzhang Education Technology Co., Ltd.
Address: Room 302-2, Building A03-3, Phase 1, Hongfu Yuyuan (Chengde E-Commerce Industrial Park), Xiayingfang, Shuangqiao District, Chengde City, Hebei Province, China
FAQ
Help Center
If you can’t find the information you need, please email us at service@dasheveltd.com. Our team will get back to you as soon as possible (usually within 1–2 business days).
For faster support, include your order number and a brief description of the issue.
Online Ordering
Can I change or cancel my order? We begin processing orders shortly after they’re placed, so changes or cancellations aren’t always possible. If you need assistance, contact service@dasheveltd.com right away with your order number.
I placed an order but didn’t receive a confirmation email. What should I do? Please check your spam/junk folder first. If you still can’t find it, email service@dasheveltd.com and we’ll confirm your order status.
Do I need an account to place an order? No—guest checkout is available. Creating an account allows you to:
- View order history
- Save shipping details
- Track orders more easily
What payment methods do you accept? We accept major credit/debit cards and other payment options shown at checkout. Availability may vary by location.
Do you offer discount codes? Promotions may be offered from time to time. Please note:
- Only one discount code can be used per order unless stated otherwise.
- Discount codes cannot be applied after an order is placed.
Shipping & Delivery
How long does shipping take? Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Delivery times vary by destination and the shipping method chosen at checkout.
How can I track my order? Once your order ships, you’ll receive a shipping confirmation email with tracking details (if available). Please allow 24–48 hours for tracking updates to appear.
Do you ship internationally? Yes, we ship to many countries/regions. If your destination isn’t available at checkout, email service@dasheveltd.com and we’ll do our best to help.
Will I have to pay duties or customs fees? International shipments may be subject to duties, taxes, or customs charges required by your country. These fees are not included in your order total and are the responsibility of the customer.
My order seems delayed—what should I do? Delays can occur due to carrier disruptions, weather, or customs clearance. Email service@dasheveltd.com with your order number and we’ll help you check the latest status.
Tracking shows “delivered,” but I didn’t receive my package. Please check:
- Around your delivery location (mailroom, lobby, safe place)
- With household members or neighbors
- With your building reception/front desk
If you still can’t locate the parcel, contact the carrier directly. You can also email service@dasheveltd.com—we’ll assist where possible.
Returns & Refunds
What is your return policy? Eligible items can be returned within 30 days of delivery if they are:
- Unused and unopened
- In original packaging
Please refer to our Return & Refund Policy for full terms and exceptions.
Can I return opened or used items? No. For hygiene and safety reasons, we can’t accept returns for opened or used items.
What if I receive a damaged, defective, or incorrect item? Contact us within 7 days of delivery at service@dasheveltd.com and include:
- Your order number
- Clear photos of the item
- Clear photos of the outer packaging (if available)
We’ll review your request and work with you on the next steps.
When will I receive my refund? After your return is received and approved, refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Home Products & Care (Household / Home Goods)
Are your products safe to use? Our products are intended for everyday household use when used as directed. Please read the product page and any included instructions before use. If you have allergies or sensitivities, review the listed materials/specifications prior to purchase.
What materials are your products made of? Materials vary by product (e.g., fabric, plastic, metal, glass, wood, ceramic). Each product page includes the material details and key specifications. If you need confirmation for a specific item, email the product name or link to service@dasheveltd.com.
Do your products have a smell when first opened? Some items—especially those made from fabric, foam, rubber, plastic, or sealed packaging—may have a mild “new product” odor when first opened. This typically fades after airing out in a well-ventilated area for 24–72 hours.
How should I clean and maintain the products? Care depends on the item. General guidance:
- Wipe with a soft cloth for routine cleaning.
- Avoid harsh chemicals unless the product listing states they are safe.
- Keep away from high heat or direct sunlight when applicable.
Always follow any care instructions on the packaging or product page.
Are the colors and sizes exactly the same as the photos? We do our best to display products accurately. However:
- Colors may vary slightly due to lighting and screen settings.
- Measurements may vary slightly due to manual measuring.
If exact sizing is important (e.g., fitting a shelf or specific space), please check the listed dimensions carefully before ordering.
Do you provide assembly instructions? If assembly is required, instructions are usually included in the package or provided on the product listing. If anything is missing, contact service@dasheveltd.com and we’ll help.
Account & Support
How do I contact customer support? You can reach us at service@dasheveltd.com
How long does it take to receive a response? We typically reply within 1–2 business days, depending on message volume and business hours.
Contact Information
Email: service@dasheveltd.com