Customer Support Hours Monday – Friday 9:00 AM – 6:00 PM (EST)
Shipping policy
This Shipping Policy explains how Dasheveltd processes, ships, and tracks orders, including delivery time estimates, fees, and customs information.
Company Information (Merchant Details)
This Shipping Policy is issued by:
Hebei Hongzhang Education Technology Co., Ltd.
Address: Room 302-2, Building A03-3, Phase 1, Hongfu Yuyuan (Chengde E-Commerce Industrial Park), Xiayingfang, Shuangqiao District, Chengde City, Hebei Province, China
Email: service@dasheveltd.com
Phone: 1(856)7185448
Our Shipping Philosophy
Dasheveltd is created for real homes and everyday living. To avoid unnecessary warehousing, overstock, and extra emissions, many of our items ship directly from trusted manufacturing partners and global fulfillment centers.
This direct-to-customer approach helps us to:
- Deliver reliable, well-designed home essentials.
- Keep pricing fair without traditional retail markups.
- Reduce waste and support a more intentional supply chain.
Thank you for your patience and understanding as part of this more efficient, lower-waste way of shopping.
Processing Time & Shipping Fee
We prepare every Dasheveltd order with care.
Processing time
- Standard processing: 2–4 business days for processing, quality checks, and packaging before shipment.
- Peak seasons (holidays / New Year): Processing may take up to 5 business days.
Shipping fee
- Flat-rate shipping: $5.99 per order (all destinations).
Estimated Delivery Times
Because orders may be fulfilled through global partners, delivery times can vary by destination. The estimates below are not guaranteed delivery dates.
- United States: 10–15 business days
- Canada / UK / Australia: 11–16 business days
- Rest of World: 15–20 business days
Order Tracking
When your order ships, you’ll receive a shipping confirmation email with your tracking number (if available).
Please note:
- Tracking updates may take 1–3 business days to appear after a shipping label is created.
- If tracking doesn’t update right away, your package may still be moving through the carrier network.
Customs, Duties & Taxes
International orders are shipped DDU (Delivered Duty Unpaid). This means:
- Any customs fees, duties, or import taxes charged by your country are paid by the customer.
- Dasheveltd isn’t responsible for delays caused by customs inspections/clearance.
Customs charges are uncommon for small home/household items, but rules vary by country.
Order Modifications & Cancellations
We process orders quickly to keep delivery moving.
- To request an address change or cancellation, contact service@dasheveltd.com within 12 hours of placing your order.
- Once an order enters processing, we may no longer be able to modify or cancel it.
Lost or Damaged Packages
Your satisfaction matters to us, and we’ll help when issues occur.
Damaged items
If your order arrives damaged, email service@dasheveltd.com within 72 hours of delivery and include clear photos of the item and packaging. After review, we will arrange a free replacement.
Lost in transit
If the carrier confirms your package is lost in transit, we will send a replacement at no additional cost.